Frequently Asked Questions

How do I get started?
You can begin by registering at join.virginpulse.com/EinsteinLiveWell or download the app for iPhone and Android devices.  Simply search for Virgin Pulse on the App Store or Google Play.  

My spouse is on my Einstein health plan.  How does he/she complete Healthy Steps?
Your spouse should go to join.virginpulse.com/EinsteinLiveWell or download the Virgin Pulse app on his or her phone to register for a Virgin Pulse account.  To register, your spouse will need to enter their own information along and may need your employee ID number.  Your spouse can also participate in the healthy activities listed in the portal.  By the spouse completing Healthy Steps in his/her account, you, the employee, will avoid paying an additional premium of $40 per pay.  By the spouse completing the Tobacco Attestation in his/her account, you, the employee, will avoid paying an additional $25 tobacco surcharge/person/pay.

What do we get for participating?
For employees on the health plan and covered spouses/partners participating in Healthy Steps, employees on the health plan will avoid paying an additional premium of $40 per pay, and avoid paying a $25/person/pay tobacco surcharge.  New this year is $25 Pulse Cash, where employees on the health plan can complete healthy activities to earn points.  Once completing level 3, you earn $25 Pulse Cash that can be redeemed for gift cards, items in the Virgin Pulse store, or be donated to a charity.

Who is eligible to participate in the new LiveWell program?
All benefit-eligible employees as well as their spouses or domestic partners who are enrolled in an Einstein medical plan are eligible to participate.  The Healthy Steps and Tobacco Attestaion program still only applies to covered employees and spouses/partners on the health plan.

Is there an app?
Yes!  You can do everything from your smart phone.  Search and download the Virgin Pulse app for iPhone and Android devices.

Current Healthy Steps Deductions

Why am I currently receiving a $40 additional premium?
Current deductions are for the last program year.  Previously, employees and spouses on the health plan as of April 1, 2019 had to complete Healthy Steps by August 31, 2020.  The only reason someone would currently be receiving a deduction is due to either an employee and/or spouse not completing the Health Assessment by the past due (August 31, 2020) deadline.  Due to COVID, the only requirement for the previous deadline was the Health Assessment, which is the questionnaire employees and spouses on the health plan needed to complete in their RedBrick portals.  The good news is, you can stop this deduction if you and/or your spouse complete the Health Assessment in the new Virgin Pulse portal.  Once past due steps are completed, the deduction stops as soon as administratively possible, typically after one pay period.

Healthy Steps & Tobacco Attestation

What is the deadline?
Employees and spouse/partners on the health plan as of January 1, 2021 need to complete their Healthy Steps & Tobacco Attestation by May 31, 2022.

How do I confirm my participation in the Healthy Steps program?
To complete participation, you will need to register online at join.virginpulse.com/EinsteinLiveWell or download the Virgin Pulse app, if you haven't done so already.  Once logged in, you need to complete the Health Assessment, 2 items from your My Care Checklist, and complete the tobacco attestation.

What steps do I need to complete by May 31, 2022?
If you and you spouse or partner have been on the health plan on or before January 1, 2021:

  • Complete a Health Assessment
  • Complete 2 Activities from your My Care Checklist
  • Verify your tobacco status by completing 1 of 3 activties:
    • Complete the Nicotine-Free Agreement OR
    • Complete 1 Tobacco Cessation Journey OR
    • Complete 3 Tobacco Cessation Coaching Appointments

I looked at my paycheck and noticed an additional $40 contribution to my health insurance.  Why did this happen?
If you noticed an additional $40 contribution in your paycheck between January 2021 - June 2022, it means that you and/or your spouse on the health plan did not complete your Health Assessment.  Once you (or if applicable, your spouse/partner) completes the Health Assessment, your deduction will stop as soon as administratively possible. 

If you notice an additional $40 contribution in your paycheck beginning July 2022, it means you and/or your spouse on the health plan did not complete your Health Assessment and/or complete 2 activities from your My Care Checklist.  Once you (or if applicable, your spouse/partner) completes the Health Assessment and/or 2 activities from My Care Checklist, your deduction will stop as soon as administratively possible.

If you notice an additional $25 surcharge in your paycheck beginning July 2022, it means you or your spouse on a health plan did not complete the tobacco attestation.  Once you or your spouse complete the nicotine-free agreement OR one tobacco cessation journey OR three tobacco cessation coaching appointments, your surcharge will stop as soon as administratively possible.

Please call Virgin Pulse at 833-724-3461 if you have more questions. 

How do I know if my Healthy Steps & Tobacco Attestation are completed?
Your portal updates in real time to reflect your completion of Healthy Steps and the Tobacco Attesation.  If your portal (and your spouse/partner's) looks like the image below, your Healthy Steps and Tobacco Attestation are complete:


 

Additional Information

What are the differences between what was available on RedBrick versus the Virgin Pulse platform?
RedBrick joined forces with Virgin Pulse to create an exciting new wellbeing experience for Einstein.  You'll have all the tools you need to get active, get healthy, and live better every day, including new challenges, helpful tips and engaging social options.  Click here to view changes of what's here to stay on the platform from RedBrick and what is new and improved!

Can I have friends and family members not on the health plan sign-up for the platform?
Yes!  The Virgin Pulse Community is a member-only social space where you can build support networks, share accomplishments, and challenge and drive each other toward better well-being.  Unlike public social networks, the Virgin Pulse Community is well-being focused, safe, and secure within your organization and friend network.  Here's what you can do:

  • Add your work friends as well as friends outside your organization (this includes family, too) and build up your support network!
  • Earn points when you add your first 5 work friends and your first friend outside of your organization
  • Invite friends to personal challenges
  • Create groups around common interests or events like biking, recipe sharing, or a lunchtime walking club

How does Virgin Pulse help protect the privacy of my health information?
When you participate in Virgin Pulse programs, your privacy is a top priority.  No one at Einstein will have access to your individual health information.  Finally, Virgin Pulse's systems are designed to provide the highest level of protection possible for your health data. You can be confident that your personal health information is safe, secure, and private, so you can participate in Virgin Pulse's programs freely and without worry.  

Where can I get more information?

  • Go to join.virginpulse.com/einsteinlivewell
  • Download the Virgin Pulse app to your phone on iPhone and Android devices
  • Call Virgin Pulse at 1-833-724-3461 or e-mail support@virginpulse.com
  • Additional questions? E-mail peterska@einstein.edu

Helpful How-To Videos

Click on any of the below links to watch helpful how-to videos on a variety of topics: