Frequently Asked Questions

Click here for a helpful PDF on how to check what Healthy Steps you may be missing! 

How do I get started?
You can begin by registering at or download the app for iPhone and Android devices.  Simply search for RedBrick Health on the App Store or Google Play.  

My spouse is on my Einstein health plan.  How does he/she complete Healthy Steps?
Your spouse should go to or download the RedBrick Health app on his or her phone to register for a RedBrick account.  To register, your spouse will need to enter their own information along with your employee ID number.  Your spouse can also participate in the healthy activities listed and get entered into the RedBrick quarterly drawings.  By the spouse completing Healthy Steps in his/her account, you, the employee, will avoid paying an additional premium of $40 per pay.

What do we get for participating?
All benefit-eligible employees (anyone who works 40 bi-weekly hours or more) and covered spouses/partners can earn entries into prize drawings for completing healthy activities.  For employees on the health plan and covered spouses/partners participating in Healthy Steps, employees on the health plan will avoid paying an additional premium of $40 per pay.

Who is eligible to participate in the new LiveWell program and receive rewards?
All benefit-eligible employees as well as their spouses or domestic partners who are enrolled in an Einstein medical plan are eligible to participate.  The Healthy Steps program still only applies to covered employees and spouses/partners on the health plan.

Is there an app?
Yes!  You can do everything from your smart phone.  Search and download the RedBrick Health app for iPhone and Android devices.

Healthy Steps

What is the deadline?
Due to concerns with COVID-19, the deadline to complete your Healthy Steps was been extended to August 31, 2020.

What information do I need to enter?
Due to concerns with COVID-19, employees and spouses on the health plan as of April 1, 2019 ONLY need to complete a Health Assessment for the August 31, 2020 deadline.  This is a quick questionnaire in the RedBrick app/portal that does not require a physician visit.

How do I confirm my participation in the Healthy Steps program?
To complete participation, you will need to register online at or download the RedBrick Health app, if you haven't done so already.  Once logged in, you need to complete the Health Assessment.

What steps do I need to complete by the new deadline of August 31, 2020?
If you and you spouse or partner have been on the health plan on or before April 1, 2019:

I looked at my paycheck and noticed an additional $40 contribution to my health insurance.  Why did this happen?
If you noticed an additional $40 contribution in your paycheck, it means that you and/or your spouse on the health plan did not complete your Health Assessment.  Once you (or if applicable, your spouse) completes the Health Assessment, your deduction will stop as soon as administratively possible.  Please call RedBrick Health at 833-724-3461 if you have more questions. 

How do I know if my Healthy Steps are completed?
Your portal updates in real time to reflect your completion of Healthy Steps.  If your portal (and your spouse/partner's) looks like the image below, your Healthy Steps are complete:


If your Healthy Steps are not complete, you will see Past Due Healthy Steps on your Rewards page, and it will look like the image below:


Where can I learn more about my rewards and see my progress?
View the steps required to earn your rewards by clicking on Rewards at or in the RedBrick Health app.  Once in the portal, you can also click "See Activities and Check Status" and then "Healthy Activity Drawing" to view activities and raffle entries.

What healthy activities qualify for prize drawing entries?
You can participate in a wide variety of LiveWell and RedBrick programs that will earn you entries into prize drawings throughout the year.  Activities include:

  • Working with a RedBrick health coach
  • Participating in online health programs (RedBrick Journeys®)
  • Tracking your healthy activity
  • Visiting and Einstein provider
  • Enrolling in a tobacco cessation program
  • Syncing a fitness device to your RedBrick account
  • Meeting with a registered dietitian
  • Participating in a Weight Watchers program
  • Using a Fidelity financial wellness resource
  • Getting a dental or vision check-up

What are Journeys?  How can I get started?
RedBrick Journeys are a fun, interactive way to learn about health topics in small steps that inspire new, healthy actions.  Each online Journey includes two to four stages, and a stage is made up of multiple quick steps that help guide you to better health.  To learn more or to stat a Journey, go to (or via the RedBrick Health app) and click on Journeys form the drop down menu in the upper left of the homepage.

How does RedBrick Health help protect the privacy of my health information?
When you participate in RedBrick Health programs, your privacy is a top priority.  No one at Einstein will have access to your individual health information.  Finally, RedBrick Health's systems are designed to provide the highest level of protection possible for your health data. You can be confident that your personal health information is safe, secure, and private, so you can participate in RedBrick Health's programs freely and without worry.  You can read more about RedBrick's privacy policy at

Where can I get more information?

  • Go to
  • Download the RedBrick Health app to your phone on iPhone and Android devices
  • Call RedBrick at 1-833-724-3461
  • Additional questions? E-mail